Terms of Service

Dabster provides digital services including:

• Website design and development
• Website redesign and optimisation
• CMS development
• E-commerce development
• Custom web applications
• Business portals
• Dashboards and workflows
• API and third-party integrations
• Website maintenance and ongoing support
• Technical SEO
• SEO Growth and organic search services
• Other related digital strategy, development, and technical services

The specific services, deliverables, fees, timelines, responsibilities, and terms applicable to a particular project will be defined in the relevant proposal, statement of work, service agreement, or other written agreement

You may use our website for lawful purposes and in accordance with these Terms.

You must not

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the security or operation of the website
• Introduce malicious software or harmful code
• Scrape, copy, reproduce, or systematically extract website content without permission
• Misrepresent your identity or relationship with Dabster
• Use our website in a way that could damage, disable, overburden, or impair its operation

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

Submitting an enquiry through our website does not create a client relationship or obligate Dabster to provide services.

A project begins only after the relevant commercial terms have been agreed upon and, where applicable, the required agreement has been signed and/or initial payment has been received.

Project-specific agreements may include:

• Scope of work
• Deliverables
• Fees
• Payment schedule
• Estimated timeline
• Client responsibilities
• Revision limits
• Third-party costs
• Hosting and domain arrangements
• Intellectual property terms
• Maintenance or support terms
• Termination provisions

Where a signed project agreement conflicts with these website Terms, the project-specific agreement will generally control for that engagement.

Successful delivery requires reasonable cooperation from the client.

You are responsible for providing information, content, access credentials, approvals, materials, and feedback reasonably required for the project.

This may include:

• Business information
• Branding materials
• Images and media
• Website content
• Product or service information
• Hosting and domain access
• Third-party account access
• API credentials
• Legal or compliance requirements
• Timely feedback and approvals

You represent that you have the necessary rights and permissions to provide materials, content, data, trademarks, images, software, and other resources supplied to Dabster.

Delays caused by missing information, delayed approvals, unavailable access, or changes in requirements may affect project timelines.

The agreed scope defines what is included in a project.

Requests that materially change the agreed requirements may be treated as additional work.

Examples include:

• New features
• Additional pages
• New integrations
• Significant design changes
• Additional functionality
• Changes to previously approved work
• New requirements introduced after development has started

Additional work may require a revised estimate, fee, and timeline.

We will aim to communicate material scope changes before carrying out additional billable work.

Fees and payment schedules will be specified in the applicable proposal, quotation, invoice, or agreement.

Unless otherwise agreed:

• Payments are due according to the agreed payment schedule.
• Work may be paused where required payments remain outstanding.
• Third-party costs may be charged separately.
• Taxes, transaction fees, hosting, domains, licences, premium plugins, software subscriptions, APIs, and other external costs may be excluded unless specifically stated otherwise.

Failure to make payments when due may result in suspension of services.

Dabster may build or integrate websites and applications using third-party platforms and services, including platforms such as:

• WordPress
• Shopify
• Webflow
• Wix
• Squarespace
• Hosting providers
• Payment providers
• Analytics platforms
• Marketing platforms
• APIs
• Plugins and extensions
• Other third-party technologies

Third-party services are controlled by their respective providers.

We do not guarantee the continued availability, pricing, functionality, security, compatibility, or policies of third-party services.

Where a third-party service changes, becomes unavailable, discontinues a feature, increases its fees, or otherwise affects a project, additional work may be required.

We may provide recommendations or services intended to improve website performance, search visibility, conversion, accessibility, or technical quality.

However, results may depend on factors outside our control.

SEO

Dabster does not guarantee:

• Specific search rankings
• A particular amount of organic traffic
• A specific number of leads or sales
• Search-engine inclusion
• Featured snippets
• AI search visibility
• Any particular business outcome

Search engines and AI-powered discovery systems continuously change their algorithms, systems, and behaviour.

Our SEO services are intended to improve the technical and strategic foundations that support organic visibility, but outcomes cannot be guaranteed.

Performance

Website performance may depend on hosting, third-party scripts, plugins, integrations, content, traffic, infrastructure, and other factors.

Any performance targets or benchmarks will apply only where they have been specifically agreed in writing.

Unless otherwise agreed in writing, Dabster retains ownership of its pre-existing intellectual property, including:

• Internal frameworks
• Processes
• Methods
• Templates
• Libraries
• Code components
• Tools
• Know-how
• Reusable systems
• Design systems
• Development techniques

Client-specific deliverables and intellectual-property ownership will be governed by the applicable project agreement.

Where ownership is transferred to the client, such transfer may be conditional upon full payment of all amounts due.

Third-party software, fonts, plugins, stock imagery, libraries, frameworks, and other licensed materials remain subject to their respective licences.

You retain responsibility for content and materials you provide to us.

You represent that you have the necessary rights to use and provide those materials.

You grant Dabster the permissions reasonably necessary to use, reproduce, modify, and incorporate those materials for the purpose of providing the agreed services.

You are responsible for ensuring that your content does not:

• Infringe intellectual-property rights
• Violate applicable law
• Contain unlawful material
• Mislead users
• Violate applicable third-party terms

Unless otherwise agreed in writing, Dabster may identify a completed project as part of its portfolio and describe the services provided.

We may display publicly available or approved project materials for promotional purposes.

Where a project contains confidential information or the applicable agreement restricts disclosure, we will respect those restrictions.

Where you subscribe to Dabster’s Website Growth Partnership, the services included will depend on the selected plan and applicable agreement.

The partnership may include services such as:

• Website maintenance
• Security updates
• Backups
• Monitoring
• Performance improvements
• Technical support
• Content or landing-page updates
• Development improvements
• Technical SEO implementation
• Strategic website guidance

The Website Growth Partnership is intended to provide ongoing website support and improvement rather than unlimited development.

Requests outside the agreed plan or scope may be quoted separately.

We will use reasonable efforts to communicate with clients and respond to project-related requests.

Where a support plan includes defined response times, availability, or service levels, those terms will be specified in the applicable agreement.

Unless expressly agreed otherwise, communication or support availability does not constitute a guarantee that every issue will be resolved within a particular period.

We take reasonable measures to protect systems and websites that we manage.

However, no online system can be guaranteed to be completely secure.

Where backups are included as part of a service, backups are intended as a recovery measure and should not be considered an absolute guarantee against data loss.

Clients remain responsible for maintaining appropriate copies of critical business information where necessary.

Where applicable, clients may be asked to review and approve deliverables before launch.

Once deliverables have been approved or a website has been launched, subsequent changes may be treated as additional work depending on the applicable agreement.

Clients are responsible for reviewing final content, functionality, pricing, legal notices, product information, and other business-critical information before launch.

Either party may terminate a project or service relationship in accordance with the applicable project agreement.

Dabster may suspend services where:

• Payments remain overdue
• Required client information or access is not provided
• The client materially breaches an agreement
• Continued work would create a security, legal, or operational risk
• The services are being used for unlawful purposes

Termination does not remove obligations that accrued before termination, including outstanding payment obligations.

Refund and cancellation terms will depend on the applicable project or service agreement.

Unless otherwise agreed in writing, fees for work already performed, third-party costs already incurred, licences, subscriptions, or other non-refundable expenses may not be refundable.

Any specific refund entitlement will be determined by the applicable agreement and mandatory applicable law.

Our website and general information are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available
• The website will always be error-free
• All information will always be current
• Third-party services will remain available
• Websites will be completely free of vulnerabilities
• SEO or marketing outcomes will meet a particular target
• A particular commercial result will be achieved

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, Dabster will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website or services.

This may include losses relating to:

• Loss of revenue
• Loss of profits
• Loss of business opportunities
• Loss of data
• Business interruption
• Loss of anticipated savings
• Third-party service failures
• Search-engine algorithm changes
• Platform changes
• Hosting failures

Where legally permitted, Dabster’s aggregate liability arising from a particular service engagement will be limited to the fees actually paid to Dabster for that engagement during the applicable period, unless the applicable written agreement provides otherwise.

This section does not attempt to exclude liability that cannot legally be excluded or limited.

To the extent permitted by law, you agree to indemnify and hold Dabster and its personnel harmless from claims, losses, damages, liabilities, and expenses arising from:

• Your unlawful use of our services
• Your breach of these Terms
• Content or materials supplied by you
• Your violation of third-party rights
• Your violation of applicable laws or regulations
• Your misuse of systems or services provided by Dabster

This obligation will not apply to the extent that the relevant claim was caused by Dabster’s own unlawful conduct or other circumstances for which Dabster is legally responsible.

During a project, each party may receive confidential information belonging to the other.

Each party agrees to use reasonable care to protect confidential information and use it only for purposes connected with the relevant business relationship.

Confidential information does not include information that:

• Is publicly available without breach of an obligation
• Was already lawfully known
• Is independently developed
• Is lawfully obtained from another source
• Must be disclosed by law or legal process

Where a separate confidentiality or non-disclosure agreement exists, that agreement will govern confidentiality obligations to the extent of any conflict.

Our collection and use of personal information is governed by our Privacy Policy.

By using our website or submitting information through our forms, you acknowledge that your information may be handled in accordance with that policy.

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to our services
• Changes to our website
• Changes in technology
• Changes in business practices
• Changes in applicable law

The updated version will be published on this page with a revised Last Updated date.

For existing client engagements, the terms of the applicable signed agreement will continue to govern that engagement unless otherwise agreed.

These Terms will be governed by the laws applicable to the legal entity operating Dabster and the applicable contractual relationship.

Any dispute arising from these Terms will be subject to the jurisdiction of the courts of Mohali, Punjab or dispute-resolution mechanism specified in the applicable agreement.